Through this process of working closely with our customers we continue to develop our platform into the most feature-rich on the market. We truly value every bit of feedback that we get, from small changes to anything that adds value to our product.
Our success truly is is a result of your success.
“MondoTalk was just what we were looking for. A communications company with all the bells and whistles that allows my company to easily exploit all the advantages and features of VOIP, plus the flexibility to custom design our own unique communications system to make our business work much more efficiently. The products are astounding, the saving in time and money is pleasing, and the helpful staff make it a pleasure to deal with MondoTalk. A++"
James Wickham,
Creating our own platform means that we are able to quickly add new features and customise existing ones, bringing agility to the telecommunications market.
“Rather than making your business’ telecommunications needs fit into our model, we see your unique requirements as an opportunity. Tailoring our product to meet your needs allow us to add depth and greater flexibility into our product.”
With other providers the answer is all too often that it cannot be done. This is because they are on-selling a product which they have limited input into for design and development; all they can do is pass on the request.
What does it mean when your clients’ requests are mediated through a third party, and the same applies to any support issues that might arise? For your clients to be updated on any requests or support issues they are entirely dependent on you for information and that means you have to follow up with your service provider who then liaises with the developers with inherent delays at each stage. This means your response time to any requests is greatly impacted and your reputation is at the mercy of two other companies as you try to deliver what your clients needs.
When other wholesale companies offer telecommunication services they white label another companies’ product or Platform as a Service (PaaS). This means the product they are selling is not something they have developed themselves and as a reseller you rely upon an intermediary for all interactions with the development team.